ISO 9001: Total Quality Management and Organizational Excellence

Description

Program Modules: 

Module 1: Total Quality Management (TQM) Concepts and the Fundamentals of ISO 9001
​•The concept of Total Quality Management (TQM)
​•Core quality principles
​•An introduction to the ISO 9001 standard
​•The benefits of implementing a quality management system
​•The relationship between quality and organisational excellence

Module 2: Requirements of the ISO 9001 Quality Management System
​• Structure of the ISO 9001 standard
​• Context of the organisation
​• Leadership
​• Planning
​• Support and operations

Module 3: Process Documentation and Quality Management
​• Development of policies and procedures
​• Document and records management
​• Process mapping
​• Identification of Key Performance Indicators (KPIs)
​• Quality control in processes

Fourth pillar: Internal auditing and performance improvement
​• The concept of internal auditing
​• Types of audits
​• Steps in conducting an audit
​• Identifying non-conformities
​• Corrective and preventive actions

Module 5: Organisational Excellence and Continuous Improvement
​• The concept of organizational excellence
​• Global models of excellence
​• Continuous improvement
​• Change Management
​• Global Best Practices